Support

Use this page for common setup and recovery questions. The steps below cover the day-to-day Phrasa experience on your device—creating scripts, presenting, permissions, and backups.

• Start with the topics below for self-service fixes.
• For privacy details, open the Privacy Policy.
• If you received Phrasa through TestFlight as a beta tester, you can send feedback through TestFlight with a screenshot and a short description of what you expected.
• If you installed Phrasa from the App Store, use any Support URL or contact channel Apple shows for the listing.

From the library you can create a new script, open the sample, or import a file. Imports support common text formats such as TXT and Markdown, and PDF import when offered in the app.

• Create a script, edit the title and body, and trust autosave on device.
• Organize with folders, tags, search, and sort as your library grows.
• Import from Files when you already have a script elsewhere.
• Export a single script as text or Phrasa JSON when you need a copy outside the app.

Speed mode scrolls the script at a pace you control and does not need the microphone. Use it for rehearsal or live reads when voice is unavailable, denied, or simply not preferred.

• Open a script, enter the reader, and start speed mode after the countdown if one is enabled.
• Pause, scrub, adjust words-per-minute, and use blackout when you need a blank stage.
• Finish a run to see a short rehearsal recap on device.

If voice following will not start or will not track:

• Confirm Phrasa has Microphone and Speech Recognition permission in iOS Settings.
• Quit and reopen the app after changing permissions.
• Read clearly near the device mic; very noisy rooms can reduce recognition quality.
• Fall back to speed mode so you can still present while speech is unavailable.

Recognition stays on device when Apple Speech supports it; otherwise Apple services may process the audio. Phrasa and developer servers never receive audio or transcripts.

Backups are user-initiated. Export a versioned library backup from the app, store it somewhere you control, then restore with merge or replace when you need to recover. Prefer an explicit backup before major device migrations or OS upgrades.

• If a restore fails, your previous on-device library should remain intact.
• Replace is destructive of the current library contents—confirm before proceeding.
• This release does not keep a second cloud copy of your library for you.

Library, editing, speed mode, import, export, and backup work offline and without signing in. Voice following works offline only when Apple Speech provides on-device recognition; otherwise it may need an internet connection. Airplane mode is a valid way to present.

If you are a TestFlight beta tester, the most useful reports include device model and iOS version, whether you used speed or voice, steps to reproduce, and what you expected instead. Especially useful topics:

• Voice tracking that jumps backward or stalls mid-read
• Lost edits after backgrounding or force-quit
• Import, export, or backup restore failures
• Reader controls that are hard to reach in landscape or on iPad

Public App Store users are not expected to use TestFlight. Use the self-service steps above, or any support channel Apple shows for the listing if one is available.

Documents and settings stay on your device. This release does not offer a Phrasa cloud account or remote sync path. For microphone, speech, retention, and what is not collected, read the Privacy Policy.

Phrasa targets iPhone and iPad (iOS/iPadOS 17+). A Mac app may ship separately when it meets the same product bar. There is no Android, Windows, or browser teleprompter product.